Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities / Susan F. Benjamin.
http://www.loc.gov/catdir/toc/ecip0714/2007008360.html - Table of contents only
- 2 of 3 copies available at SC LENDS. (Show)
- 1 of 1 copy available at Beaufort County Library System.
0 current holds with 3 total copies.
|Location||Call Number / Copy Notes||Barcode||Shelving Location||Status||Due Date|
|Beaufort - Hilton Head Branch||158.26 BEN (Text)||0530004612889||Adult Non-Fiction||Available||-|
- ISBN: 0071493042
- ISBN: 9780071493048
- Physical Description: xi, 226 pages ; 21 cm.
- Publisher: New York : McGraw-Hill, 
- Copyright: ©2008
|Formatted Contents Note:||
Why address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations.
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