Catalog

Due to COVID-19 emergency closures we may experience delays in processing and shipping your items.
We appreciate your patience during this time as libraries reopen and work through the backlog of holds requests.

Record Details

Catalog Search



Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities / Susan F. Benjamin.

Electronic resources

Available copies

  • 2 of 3 copies available at SC LENDS. (Show)
  • 1 of 1 copy available at Beaufort County Library System.

Current holds

0 current holds with 3 total copies.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Beaufort - Hilton Head Branch 158.26 BEN (Text) 0530004612889 Adult Non-Fiction Available -

Record details

  • ISBN: 0071493042
  • ISBN: 9780071493048
  • Physical Description: xi, 226 pages ; 21 cm.
  • Publisher: New York : McGraw-Hill, [2008]

Content descriptions

Formatted Contents Note:
Why address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations.
Subject: Interpersonal relations.
Interpersonal communication.
Conflict management.

Additional Resources