Includes bibliographical references and index.

Influence at your fingertips -- The comfort/discomfort paradigm : the foundation of nonverbal intelligence -- How the body talks -- The power of your behavior -- The power of how you look -- Curbside appeal : managing how your organization is perceived -- Situational nonverbals : best practices for best results -- Emotional nonverbals -- What about deception?

"Why is it that some people have all the elements of success - education, skills, integrity, motivation - but can't seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and use nonverbal signals - in poker terms, "tells" - in business to assess and influence others." "Drawing on his decades in the behavioral sciences, Navarro shows how to use his simple yet powerful "comfort/discomfort" model to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations."--BOOK JACKET.